Every organization is different, which is why we’re offering three levels of technical support for you to choose from. From specialized support to a dedicated Technical Account Manager, each package is designed to help you configure and optimize our solutions within your security ecosystem.
Get the technical and product support best suited to your organization’s size and needs.
Our accessible team and self-service options help you better mitigate risk and deliver results.
Take advantage of training services to educate your team and get the most out of our solutions.
Support packages at a glance |
BASIC |
ADVANCED |
PREMIUM |
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Online Support Case Management (Response Time in Business Hours)* |
12 | 6 | 3 |
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Mimecaster Central Support Community |
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Robust Reporting and Account Assessments |
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Access to the Mimecast Knowledge Base |
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Business Continuity Planning Manual |
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P1 Critical Issue Phone Support |
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24 x 7 x 365 Case Submission |
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Priority Phone Support Routing |
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Specialist Technical Account Manager |
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System Optimization Assessment |
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* 8am-6pm in your local time zone
+ purchased separately based on requirements
If you are a Mimecast customer, visit the Support Hub on Mimecaster Central to:
