In order to successfully use this endpoint the logged in user must be a Mimecast administrator with at least the Accounts | Dashboard | Read permission.
URI
To use this endpoint you send a POST request to:
/api/account/get-support-info
Request Headers
The following request headers must be included in your request:
Field
Description
Authorization
Please see the Authorization guide for more information on building the Authorization header.
x-mc-req-id
A randomly generated GUID, for example,
8578FCFC-A305-4D9A-99CB-F4D5ECEFE297
x-mc-app-id
The Application ID provided with your Registered API Application.
x-mc-date
The current date and time in the following format, for example,
Tue, 24 Nov 2015 12:50:11 UTC
Request Body
{
"data": []
}
Response
{
"fail": [],
"meta": {
"status": 200
},
"data": [
{
"partnerName": "String",
"supportPackage": "String",
"customerDevelopmentManager": "String",
"mailtoLink": "String",
"supportJurisdiction": "String",
"renewalDate": "String",
"hostingJurisdiction": "String",
"customerAdvocate": "String",
"mainProduct": "String",
"officePhone": "String"
}
]
}
meta object
Field
Type
Description
status
Number
The function level status of the request.
data
Field
Type
Description
partnerName
String
The name of the partner aligned to the customer account if applicable.
mailtoLink
String
A link to email Mimecast support.
supportJurisdiction
String
The region that provides support for the customer account.
hostingJurisdiction
String
The region that the customer account is hosted in.
customerAdvocate
String
The name of the Mimecast Customer Advocate aligned to the customer account.
supportPackage
String
The support package that the customer has subscribed to.
customerDevelopmentManager
String
The name of the Customer Development Manager aligned to the customer account.
renewalDate
String
The customer's contract renewal date.
mainProduct
String
The main product that the customers has subscribed to.
officePhone
String
The office phone number for the region that rovides support for the customer account.
Sample Code
Sample code is provided to demonstrate how to use the API and is not representative of a production application. To use the sample code; complete the required variables as described, populate the desired values in the request body, and execute in your favorite IDE. Please see the Global Base URL's page to find the correct base URL to use for your account.
POST {base_url}/api/account/get-support-info
Authorization: MC {accesskKey}:{Base64 encoded signed Data To Sign}